FAQ
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FAQ (Frequently Asked Questions)


How do I know when to change the filter / lifespan is over?

Normally, the filter capacity is same as indicated on specification. But it's also depends on how dirty does the water you filter.

Anyway, you don't need to guess when to change the filter, as the cartridge will just shut down when its lifespan will be over.


Are these products are BPA-FREE?

Yes. So you don't have to worry about your water altering your genetic make-up.


How to clean the filter? (Applicable for K8618, K8629, K8637, K8638)

1. Take the perforated cap off from the bottom of filter

2. Flush UF membrane (white silk yarn you can see) by tap water for few seconds

3. Spin-dry the filter by hand

4. Store filter in cool and dry place


How to clean the filter? (Applicable for K8636)

1. Take the filter off from cap

2. Flush UF membrane (white silk yarn you can see) by tap water for few seconds

3. Spin-dry the filter by hand

4. Store filter in cool and dry place


How to replace the pre-filter of Water Filter Pump? (Applicable for K8187)

1. Pry small plastic cross piece out.

2. Take the dirty PP cotton out & put a new one.

3. Put small plastic cross piece back to it.


How to replace the inside filter of Water Filter Pump? (Applicable for K8187)

1. Screw the filter off from pump.

2. Remove the activated carbon fiber part (the bottom part)

3. Flush UF membrane (white silk yarn you can see) by tap water for few seconds

4. Spin-dry the filter by hand

5. Store filter in cool and dry place


Note: any chemical cleaners are not allowed for cleaning filter.


If you have more questions, please contact us.



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